Frequently Asked Questions
Here are answers to the most common questions we receive.
How do I reset my password if I have lost or forgotten it?
If you have forgotten your password for your Wingmaster account no worries! Simply click the “Forgot Password"
How will I know when the restaurant received my Internet Order?
Once you click the "Submit Order" Button we will take it from there. You will recieve an email notifying you when your order will be out for delivery.
What payment options are available Online Ordering?
When placing an order through our Online Ordering system you can choose to pay with Cash, PayPal, Credit or Debit. All of these payment methods can be made at the door (if delivery) and in-store when you are carrying out. When paying with Credit or Debit for the delivery option our drivers will be happy to assist you with Credit/Debit machines
Am I able to use Wingmaster Gift Cards to complete my online purchases?
Currently you are unable to use Wingmaster Gift Cards for online purchases. You can however use Wingmaster Gift Cards at participating Wingmaster locations in Canada.
How can I tell how much I'm being charged for delivery service?
The charge for delivery service is included at the bottom of your purchase, underneath the GST/HST.
Am I able to change my account information?
You sure can! Make sure you are logged into your Wingmaster account first, then to change your account information simply click “My Account"
Does Wingmaster deliver?
Yes we do! Brantford delivery charge is $5.00. Additional delivery charges may apply to your order. Delivery pricing and fees vary by location. Visit our delivery zones page for full delivery pricing.
Is there a minimum delivery order
All delivery orders must be a minimum of $11.99 before tax. If your order is below $11.99 before tax, an additional charge will be applied in the amount necessary to meet the $11.99 minimum.
Does Wingmaster offer Catering?
Yes Wingmaster does provide catering and options for larger groups of people! We are pleased to offer these options and specialty orders please see your location.
Do you have a time guarantee for delivery?
In most cases, we guarantee delivery within 50 minutes from the time an order is placed. Sometimes there are situations where we cannot provide a time guarantee – such as if your delivery location is too far or you are ordering to an apartment or condo. There is no time guarantee regarding weather related conditions or incorrect delivery address information. Whether you place your delivery order online or over the phone, you will be notified whether or not there is time guarantee on your order.